Social Work Examination Services (SWES) Individual Practice Test

When a new client expresses anger about their living conditions, what response should the social worker offer?

1. Suggest they find a new place to live

2. Communicate acceptance and understanding

3. Challenge the client's perceptions

4. Ignore the outburst and continue with the session

The correct answer is: Communicate acceptance and understanding

When a new client expresses anger about their living conditions, responding with acceptance and understanding is essential for building rapport and demonstrating empathy. By validating the client's feelings, the social worker creates a safe space where the client feels heard and respected. This approach encourages open communication and trust, which are foundational to the therapeutic relationship. Empathy in this context helps the client to process their emotions rather than feel judged or dismissed. It allows the social worker to gather more information about the client's situation and feelings, which is crucial for effective assessment and intervention. Additionally, acknowledging their anger can help to de-escalate the emotion, paving the way for more constructive dialogue about potential solutions or steps forward. Other responses, such as suggesting the client find a new place to live, might appear practical but could overlook the underlying emotions and complexities associated with their situation. Challenging the client's perceptions risks alienating them and can inhibit the development of trust. Ignoring the outburst entirely disregards the client's feelings and may lead to further disconnection in the therapeutic process. Therefore, demonstrating acceptance and understanding is the most supportive and effective response in this scenario.