Social Work Examination Services (SWES) Individual Practice Test

What should a social worker do if an elderly client repeatedly calls after an appointment?

1. Ignore the calls and wait for the next meeting

2. Acknowledge the client's concerns and suggest a follow-up visit

3. Ask the client to stop calling

4. Suggest the client consult another professional

The correct answer is: Acknowledge the client's concerns and suggest a follow-up visit

The most appropriate action for a social worker in this scenario is to acknowledge the client's concerns and suggest a follow-up visit. This approach demonstrates empathy and reinforces the therapeutic alliance between the social worker and the client. Elderly clients may feel vulnerable or anxious after appointments, especially if they have unresolved issues or questions. By acknowledging their feelings and providing an opportunity for further discussion, the social worker validates the client's experiences and needs. This not only helps in addressing any immediate concerns the client may have but also promotes continuity of care, which is crucial in social work practice. Engaging with the client in this manner can help alleviate their anxiety and ensure that they feel heard and supported. It fosters a trusting relationship, essential for effective social work. Instead of ignoring the calls, which can make the client feel dismissed, or asking them to stop calling, which might come across as insensitive, this option prioritizes the client's well-being and needs. Suggesting another professional could undermine the existing relationship and may not be in the client's best interest, especially if they rely on the social worker for their support.